Shipping Policy

Thanks for shopping with jellymoving.com. To keep track of your order, contact jellymoving.com (support@jellymoving.com) so we can provide you the order’s tracking number.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are processed within 1-2 business days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Country Estimated Transit Time Shipping Cost Courier
USA 3-5 business days Free Shipping UPS, FedEx

Total Delivery Time = Processing Time + Transit Time (depending on your location)

Shipping Location

  1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.
  2. We do not deliver to FPO, APO, and PO Box addresses.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays. 
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email support@jellymoving.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out, you have to pay the recall cost to stop the delivery if you still want to cancel the order.

About Tax

We do not charge any sales tax on orders.

You can always reach us by email at support@jellymoving.com if you are unsure of anything. Our Customer Service Team is here to help!

By email: support@jellymoving.com
Office Hours: Monday - Friday, 8AM - 7PM PST